PHONE APPOINTMENTS BOOKABLE UP TO 2 WEEKS IN ADVANCE
Our doors are open to patients who have a pre-booked face to face appointment. Phone appointments may be requested up to 2 weeks in advance. The doctors will book patients a face to face appointment if required, once a telephone consultation has taken place. Please do not come into the Health Centre unless you have a pre-booked appointment
Reception Staff will be triaging all patients. Please expect to be asked about the reason for your call. This is so we can safely care for all of our patients. Please be aware that a clinician will call you as soon as they are able but we are currently unable to give an exact telephone appointment time. Patient Access will state a time, but this should be ignored. A clinician will call you as soon as they are clinically available. Please click below for information on attending the surgery
Attending the Surgery
Please continue to call 111 out of hours if you require urgent advice that cannot wait or 999 if it is an emergency
For Health Board Services at the Health Centre, including TREATMENT ROOM, DISTRICT NURSES AND MIDWIVES,
please call 01573 223001
COVID VACCINATION INFORMATION
There are designated helplines for vaccination queries. The local Vaccine Hub Number is 01896 809250. For general Vaccine enquiries call the Covax Helpline on 0800 030 8013
COVID TESTING FOR PEOPLE WITH SYMPTOMS
Anyone can book a test directly by going online at NHS Inform https://www.nhsinform.scot. If you cannot access the test form online or need help to complete it, call the Coronavirus helpline on 0800 028 2816 Mon-Sun 08:00am-22:00pm
You can book a test if you have one or more of the classic symptoms and this symptom started in the last 5 days
- Continuous cough
- Fever/high temperature (37.8C or greater)
- Loss of, or change in, sense of smell or taste
RAPID COVID TESTING FOR PEOPLE WITHOUT SYMPTOMS
Rapid covid testing of people without symptoms helps to find cases which would otherwise go undetected, and limit the spread of the virus. Tests can be ordered online at http://www.gov.scot/puclications/coronavirus-covid-19-getting-tested/pages/no-covid-symptoms/ or by call 119
COVID VACCINATION PASSPORT
The Scottish Government has released the following information in relation to COVID Vaccine certification. You can download your certificate from the site below:
COVID Vaccination Certificate/Passport
NHS BORDERS SCREENING PROGRAMMES, FOLLOW-UP APPOINTMENTS & WAITING TIMES
Between screening appointments or as you wait for your rescheduled screening appointment, be aware of any symptoms or signs of the conditions we screen for. If you have any of the symptoms contact our reception team on 01573 224424 for a phone appointment with a doctor
For information on current screening programmes please visit www.nhsinform.scot/screeningupdate
Understandably we are receiving queries regarding out-patient appointments, follow-up appointments and waiting list times at BGH. Unfortunately, we do not have access to or influence over BGH appointment booking systems, so we request that you contact BGH Outpatients directly if you have queries about your appointment or expected waiting list times on 01896 826756. Alternatively, the NHS Borders website can give up to date information about expected waiting times at www.nhsborders.scot.nhs.uk/waitingtimes
KELSO RUGBY MENTAL HEALTH INITIATIVE
As part of Kelso Rugby Mental Health Initiative, this short video was made for TV. If you are affected by any issues raised in this film, please call to speak to a member of our team
Kelso Rugby Mental Health Initiative
TEXT MESSAGE ALERT SERVICE
We can use text messaging to contact you for the following:
- Confirmation of appointment date/time
- Appointment date/time reminders
- Information and updates about the Practice
- Unavoidable short notice cancellations
If you would like to receive text messages please make sure that we have your mobile number. You can update your details by emailing us at contact.kelsohc@borders.scot.nhs.uk