Coronavirus Advice

ALL PEOPLE WITH SYMPTOMS OF COVID-19 SHOULD VISIT https://www.nhsinform.scot/coronavirus.  IF YOU HAVE MILD SYMPTOMS AND CANNOT FIND THE ANSWER ON THE WEBPAGE PHONE 0800 028 2816.  IF YOU HAVE SYMPTOMS CAUSING SERIOUS CONCERN AND YOU NEED MORE ADVICE YOU SHOULD CALL NHS 24 ON 111 (THIS IS THE NATIONAL DEDICATED SERVICE, AVAILABLE 24 HOURS PER DAY, 7 DAYS PER WEEK).  PLEASE DO NOT CALL THE SURGERY IN THE FIRST INSTANCE - ALL COVID-19 QUERIES SHOULD GO VIA THE ABOVE WEBSITE/TELEPHONE NUMBERS

Further advice for patients who believe they are in a 'clinically vulnerable' group can be found at https://www.gov.uk/coronavirus-extremely-vulnerable

For patients who receive a flu jag who need further support and advice, please click here https://www.bbc.co.uk/news/uk-scotland-52271293

Reception Staff will be triaging all patients.  Please expect to be asked about the reason for your call.  This is so we can safely care for all of our patients.  Due to increased pressures, we have temporarily suspended pre-bookable appointments

PLEASE CALL BEFORE 10 AM FOR A MORNING TELEPHONE CONSULTATION OR BEFORE 4PM FOR AN AFTERNOON TELEPHONE CONSULTATION. 

Call 111 out of hours for further advice or 999 if it is an emergency

•      Those patients undergoing a self-isolation for 7 or 14 days do not require a sick line, as this is a Government directive.  Please do not call in requesting one.  A link to a self-certificate can be found here https://111.nhs.uk/isolation-note
•      Should you require help with deliveries of food or medication, please contact Kelso Resilience Group on 07385 250507 or kelsoresiliencegroup@gmail.com

•      You need to contact your employer if you require to shield from COVID-19 due to underlying conditions but are currently well.  Please DO NOT phone 111 or your GP

•      Please do not submit requests for repeat medication with more than the normal quantities. These will not be processed and only the normal prescribed quantity will be authorised. Whilst we understand the reasons behind such requests, this demand will put a lot of pressure on the already overloaded Community Pharmacies. The risk to cause major shortages in the supply chain and availability of drugs is also very high    

•      For many people, the current global situation is causing significant anxiety and uncertainty.  For useful advice on how to best manage anxiety and co-existing mental health problems, please visit https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/